Thank you for shopping with Cloud Home Textiles. We want you to love your purchase, but if you are not completely satisfied, we’re here to help.

Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a full refund or exchange.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging

  • Include a receipt or proof of purchase

Please do not send your purchase back to the manufacturer.

Non-returnable items

Certain items cannot be returned, including:

  • Gift cards

  • Items marked as Final Sale

  • Any product that has been used, washed, or damaged due to customer handling

Due to hygiene standards, used bedding or textiles that show signs of use will not be accepted.

Partial refunds (if applicable)

Partial refunds may be granted in the following situations:

  • Any item not in its original condition, is damaged or missing parts not due to our error

  • Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email regarding the status of your refund.

If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a few business days.

Late or missing refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company — it may take some time before your refund is officially posted.

  3. Contact your bank — processing time may vary.

If you’ve done all of the above and still have not received your refund, please contact us at:
📩 bed@cloudhometextiles.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please email us at bed@cloudhometextiles.com and send your item to:

📦
Cloud Home Textiles LLC
6222 Rubicon Ave,
Newark, CA 94560-5123, USA

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the gift wasn’t marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves, we will issue a refund to the original purchaser.

Shipping Returns

To return your product, mail it to:

📦
Cloud Home Textiles LLC
6222 Rubicon Ave,
Newark, CA 94560-5123, USA

You will be responsible for paying your own shipping costs. Shipping fees are non-refundable. If you receive a refund, return shipping costs will be deducted.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

If you have any questions about refunds or returns, feel free to contact our support team:
📩 bed@cloudhometextiles.com